COMPANY TO PROVIDE A FULL RANGE OF POSSIBLE SOLUTIONS FOR TV & RADIO BROADCAST
TECHNICAL SUPPORT & REPAIR SERVICES
Svyaz engineering Trading House, LLC provides a full technical support for a complete range of supplied equipment during both warranty and post warranty periods. Service support procedure includes customers counselling, repairs of a faulty equipment with providing of a temporary replacement, modifying of a software and hardware in accordance with customer’s needs and solving of any issues directly on customers’ sites with a participation of manufacturers’ representatives if necessary.
For a company’s customers there is a service support web-portal (http://sh.tradese.ru) available where a relevant info available for a wide range of equipment maintenance issues along with convenient tools allowing to submit and track service support requests online.
With a huge experience in service support of broadcasting equipment and strictly systemized approach our company could provide service support services with any target recovery time in 24/7 mode.
Company’s service center is equipped by a vast variety of professional measurement equipment, which allows to perform any type of diagnostics and repairs along with dedicated fixtures designed by manufacturers for testing and tuning equipment during factory acceptance tests.
There are highly professional employees working in the service center with a vast experience in TV broadcasting including digital equipment expertise from the very beginning of its usage in Russia.
Thanks to long term partnerships with equipment manufacturers, the Company has formed a local spares and replacement stock while our specialists received all the necessary instructions and equipment to perform the work in strict accordance with the factory recommendations.
All the above allows to perform equipment diagnostics and repairs of any complexity without direct manufacturer’s involvement and in the shortest timeframe possible.
The provision of swing blocks, boards, repair kits and consumables, if necessary.