Technical Support

Svyaz Engineering Trading House, LLC provides a full technical support for a complete range of supplied equipment during both warranty and after-warranty periods.

Company’s Service Center is equipped with a vast variety of professional measurement equipment, which allows to perform any type of diagnostics and repairs along with dedicated fixtures designed by manufacturers for testing and tuning equipment during factory acceptance tests.

There are highly professional employees working at the Service Center with a vast experience in TV broadcasting including digital equipment expertise from the very beginning of its implementation in Russia.

The Company provides a full scope of service support including customers counselling, repairs of a faulty equipment with providing of temporary replacement, modifying of a software and hardware in accordance with customer’s needs and solving of any issues directly on customers’ sites involving manufacturer’s representatives if necessary.

For a company’s customers there is service support web-portal available where a relevant info available for a wide range of equipment maintenance issues along with convenient tools allowing to submit and to track service support requests in online mode.